Return and Exchange
RETURNS & EXCHANGE
Onlykhadi's 7 day returns and exchange policy gives you an option to return or exchange items purchased on Onlykhadi.com for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. (Informing time must be within 4 days of receiving the product.)
1.Exchange :- We will arrange the reverse pickup and dispatch you the exchanged product. (Free Of Cost).
We offer size exchanges and also you can exchange the product with any other product of your choice.
2.Return & Refund :-
- Return & Refund : - We don't offer a reverse pick up for returning the product, you will have to self ship the product to us. (self-ship will cost you approximate ₹30 to ₹60). Once we receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount to your bank account which usually take 7-10 days. If the returned product does not pass the quality check, we will ship it back to you.
The following EXCEPTIONS and RULES apply to this Policy:
- All items to be returned or exchanged must be unused and in their original condition.
- While You self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
- When You self-ship your returns, a fixed amount of Rs.200 will be reimbursed as store credits subject to your return having met our Returns Policy.
- If you self-ship any product without officially informing us through our return/exchange process, we will not process the return.
How long will it take for me to receive the refund of my returned product?
- The entire return request to refund completed journey will take 10 - 15 business days
- The return takes about 4 - 5 business days to reach our warehouse.
- Once the returned product is received at our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 7-10 business days for the amount to be credited into your account
- In case of any refund discrepancies, Onlykhadi may at its sole discretion, request you to share with us a screenshot of your bank statement.
Clearance Sale :- Products under clearance sale are under No Exchange and No Return Policy.
Warehouse Address For Returnings,
Silons Online Retails,
B-66 ELBEE, Opp- Ajanta Shopping Center,
Ring Road, Surat-395002
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